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SERVICE DELIVERY POLICY
1. Overview
Lumaxex provides digital marketing materials design services through lumaxex.com. This Service Delivery Policy explains the process, timing, requirements, and conditions related to the delivery of purchased services.
2. Service Delivery Time
Service delivery will be completed within 1-3 days after the order is confirmed and all required information needed to provide the service has been received.
The delivery timeframe begins after payment confirmation and after the customer provides all necessary information required for service completion.
3. Order Processing
After an order is successfully placed and payment has been confirmed, our team will review the order details and begin processing the service request.
Customers will receive service delivery after the requested work has been completed according to the service requirements.
4. Delivery Process
The completed service will be delivered through the appropriate digital delivery method.
Customers are responsible for providing accurate contact information to ensure successful delivery.
5. Customer Requirements
Customers must provide complete, accurate, and timely information required for service completion.
If customers fail to provide required information, respond to requests, or provide incorrect information, the delivery timeframe may be extended.
6. Service Completion
A service will be considered completed when the requested digital materials or completed service results have been delivered to the customer through the designated delivery method.
7. Delivery Delays
Although we aim to complete services within the stated timeframe, delays may occur due to incomplete customer information, required revisions, technical issues, or other circumstances beyond our reasonable control.
8. Customer Responsibility After Delivery
Customers are responsible for reviewing delivered materials after receiving the service.
Customers should contact us if they identify any issues related to the delivered service.
9. Contact Information
Company Name:
Lumaxex LLC
Address:
341 Jefferson Oaks Drive Ruston, LA 71270
Email: